The Skills You Need for Effective Business Management
Business owners why do we hate following up? Why do we confuse it with bugging a potential client, current client, or previous client? Following up is really just part of the relationship process. It is being nice. It is honoring your word. It is treating the person with respect.
You have all heard me say it over and over "we do business with those we know, like, trust and see as the expert". In order to be known, liked, trusted and seen as the expert you must follow up. Following up without feeling like you are bugging your clients requires a shift in your mindset.
The Important C's of Business Ethics
Employ my three business owner mindset shift strategies today:
1. Put yourself in the clients' shoes. You are the client and you don't hear from the business owner. You then jump to the conclusion that your business is not good enough for that business owner. You think they do not want your money. You get mad and go to his or her competitor. Then you start bad mouthing the business that did not follow up with you.
2. Respect the relationship. Following up is part of the relationship process. When you follow up with the client you are showing him or her respect and honoring the relationship. This is an opportunity to clear up any unanswered questions or clarify items.
3. Respect Your Follow Up Procedure. Business owners often postpone following up because they do not value the follow up process. Following up is a necessary step in your business systems. If you do not follow up on returning phone calls, proposals, or employee tasks you are losing money. You are leaving money on the table. You must have follow up procedures built in to every task that you assign your employees. You are the leader they expect you to follow up.
Choosing a Promotional Item For Your Business
Follow up is a necessary step in returning phone calls and emails. If you fail to return a phone call or email you risk damaging the relationship with the other party. When you tell a prospective client that you will send a proposal you must follow up with the client to ensure they understand the proposal. This will give you the opportunity to answer any questions he or she may have.
Following up is a necessary step in everything you do as a business owner. When you change your mindset you will save yourself time and money. You will ensure your clients are doing their job correctly. When you change your mindset you will stop procrastinating and you will get your answer to your email, phone call, or proposal sooner. You will stop wasting mental energy worrying if the person is going to say "yes" or "no" to your proposal.
A Good Business Mindset Will Help You Be Successful
Business owners, you will have more money in your bank account when you follow your follow up procedures.Jaynine Howard is the debt free business coach, who teaches business owners how to grow their business and increase their profits while remaining debt free.
She retired from the United States Marine Corps in 2002 and currently resides in Jacksonville, North Carolina. She is the author of Coach Jaynine's Business Boot Camp and the upcoming Coach Jaynine's Profit Center Blue Print.
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